Job Description

Momento USA is a global technology consulting, talent acquisition and creative development firm that addresses clients most pressing needs and challenges. We currently looking for Cloud Operations Lead for a client based out in Cambridge, MA (Remote). Please see the job description below for your reference.

Job Title: Cloud Operations Lead

Location: Cambridge, MA Remote

Key Responsibilities
First-Line Hands-On Troubleshooting
Act as the primary technical escalation point and hands-on operational responder for infrastructure, network, database, and cloud workload issues across GCP (primary) / AWS.
Troubleshoot GitOps deployment failures, synchronization issues, and application rollouts using Argo CD and GitLab CI/CD.
Perform real-time diagnostic analysis using observability tools, cloud-native logs, and metrics to identify and resolve root causes.
Execute standard operational procedures, automate repetitive maintenance tasks, and apply immediate hotfixes or operational patches to restore service availability.
This is a heavy troubleshooting and project-based role requiring active participation in an on-call rotation for production support.
Incident Management
Lead major incident management (MIM) processes, acting as the primary incident commander during outages, failed deployments, or high-severity events.
Coordinate cross-functional technical teams to drive rapid resolution and minimize service impact (MTTR).
Manage incident communication across stakeholders, leadership, and external partners.
Own on-call rotations, incident escalation paths, and bridge management.
Problem Management
Facilitate Post-Incident Reviews (PIRs) and root cause analysis (RCA) to uncover underlying systemic weaknesses.
Track, prioritize, and manage problem records to prevent recurring pipeline, deployment, and infrastructure issues.
Partner with SRE, DevOps, and Development teams to prioritize stability fixes, architectural remediations, and technical debt elimination.
Service Management & Operations Leadership
Maintain operational SLAs, SLOs, and OLAs; continuously monitor and report on system uptime and operational metrics.
Manage ITSM practices including Change Management, Event Management, Release Governance, and Capacity Planning.
Lead, mentor, and build a team of cloud support engineers, fostering a continuous-improvement mindset around automated CI/CD and GitOps practices.
Manage vendor relationships and cloud provider support agreements (GCP/AWS support tickets).
Maintain strong security awareness across infrastructure and deployment practices, flagging and addressing risks proactively.

Qualifications & Skills

Must Have
Kubernetes: Strong hands-on experience (deployments, troubleshooting, scaling, managed services like GKE/EKS).
Argo CD: Expert-level, hands-on experience (application syncing, rollbacks, status monitoring, GitOps workflows).
Database Knowledge: Solid working knowledge of databases (administration, performance troubleshooting, query-level debugging).
GCP: Strong hands-on cloud experience (compute, networking, IAM, monitoring).
Security Awareness: Working knowledge of cloud security best practices, IAM policies, and vulnerability awareness.
Technical Knowledge
GitOps & Deployment Tools: Deep hands-on experience with Argo CD and GitLab (CI/CD pipelines, runner management, repository management).
OS & Networking: Deep knowledge of Linux administration, networking protocols (TCP/IP, DNS, VPNs, Firewalls), and cloud networking (VPCs, route tables, load balancers).
Monitoring & Observability: Hands-on experience with tools such as Datadog, CloudWatch, Google Cloud Monitoring, Prometheus, Grafana, Splunk, or New Relic.
Automation & IaC: Proficiency with scripting languages (Python, Bash) and Infrastructure as Code (Terraform, Ansible).
Containerization: Strong practical experience with Docker, Kubernetes, and managed container services (GKE, EKS).

Process & Management Experience
ITSM Frameworks: Strong practical knowledge of ITIL guidelines (ITIL v4 certification is a plus).
Leadership: 3+ years managing, leading, or mentoring cloud operations, support, or SRE teams.
Troubleshooting: Proven ability to troubleshoot complex, distributed multi-tier architectures and automated CI/CD build/release failures under pressure.
Communication: Excellent written and verbal communication skills for stakeholder updates and technical documentation.
Availability: Willingness and ability to participate in on-call rotations, including off-hours incident response.
Preferred Requirements
Bachelor's degree in computer science, Information Technology, or equivalent experience.
Professional Cloud Certification (Google Cloud Associate Cloud Engineer / Professional Cloud Architect, or AWS equivalent).
Kubernetes or GitOps certifications (CKA, CKAD, GitOps Certified Associate).
Experience with incident management tools such as PagerDuty, Opsgenie, ServiceNow, or Jira Service Management.
Nice to Have
FinOps skills - familiarity with cloud cost governance and reporting.
Demonstrated cost-saving experience - track record of identifying and executing cloud cost optimization initiatives.

If interested, please share your detailed latest resume along with the required info to speed up the process.

Ahmed Ali

IT Recruiter

Momento USA | Exceeding Customer Expectations

440 Benigno Blvd, Unit#A-5 2nd Floor, Interstate Business Park, Bellmawr, NJ 08031

Phone No: 856-372-4626 Ext: 1026 Fax: (866) 605-1171Email: Ahmed @momentousa.com Web:

Linkedin : linkedin.com/in/ahmed-ali-b3b184203

Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Job Tags

Similar Jobs